Wednesday, December 31, 2008
Saturday, December 20, 2008
I wanted to share what I read... thanks Guy Kawasaki... nice chapter... We should buy that Reality Check book.
This got me thinking about customer service, so I’m providing you with a chapter of my book, Reality Check, that explains the Art of Customer Service.
- Start at the top. The CEO’s attitude toward customer service determines the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass, her company will provide lousy service. If the CEO thinks customers are treasured assets, it will provide great service. If you’re not the CEO, either change her mind, quit, or learn to live with mediocrity—in that order.
I’m pretty sure you can check this box off at Virgin.
- Put the customer in control. The best customer service happens when management enables employees to put the customer in control. Th is requires two leaps of faith: first, trusting customers to not take advantage of the situation; second, trusting employees to make sound decisions. If you can make these leaps, then the quality of your customer service will zoom; if not … well, there is nothing more frustrating than working for a firm that cops the attitude that something is “against company policy.”
- Take responsibility for your shortcomings. Companies that take responsibility for their shortcomings garner good customer-service reputations because they have acknowledged that the problem is their fault and their responsibility to fix. Most people understand that “shiitake happens,” but it’s aggravating when companies deny that the problem is their fault and responsibility. Th at’s when you hear people say, “It’s the principle.”
- Don’t point the finger. This is the flip side of taking responsibility. For example, when a computer program doesn’t work, vendors resort to finger pointing: “It’s Apple’s system software.” “It’s Microsoft’s application.” “It’s Adobe’s PDF format.” A great customer-service company doesn’t point the finger; it figures out what the solution is, regardless of whose fault the problem is, and makes the customer happy. As my mother used to say, quoting Eldrige Cleaver, “You’re either part of the solution or you’re part of the problem.” (By the way, as a rule of thumb, the company with the largest market capitalization is the one at fault.)
- Don’t finger the pointer. Great customer service companies don’t shoot the messenger. It could be a customer, an employee, a vendor, or a consultant who’s doing the pointing. The goal is not to silence the messenger, but to fix the problem so that the messenger never has to bring that message again.
- Don’t be paranoid. One of the most common justifications for lousy service is “What if everyone did this?” For example, to cite the often-told, perhaps apocryphal, story of a customer returning a tire to Nordstrom even though Nordstrom doesn’t sell tires: What if everyone started returning tires to Nordstrom? However, the worst case is seldom the common case. There will be abusers, but generally people are reasonable.
- Hire the right kind of people. To put it mildly, customer service is not a job for everyone. The ideal customer-service person derives great satisfaction by helping people and solving problems. Th is cannot be said of every job candidate. It’s the company’s responsibility to hire the right kind of people for this job, because it is a bad experience for the employee and the customer when you hire folks without a service orientation.
- Underpromise and overdeliver. The goal is to delight a customer. For example, the signs in the lines at Disneyland that tell you how long you’ll have to wait from each point are purposely overstated. When you get to the ride in less time, you’re delighted. Imagine if the signs were understated— you’d be angry because Disneyland lied to you.
- Integrate customer service into the mainstream. Let’s see: Salespeople make the big bucks. Marketers do the fun stuff. Engineers: You leave them alone in their dark caves. Accounting cuts the paychecks. And customer service? They handle angry people when something isn’t working, and something isn’t working all the time. Customer service largely determines the company’s reputation, so do not consider it a profit-sucking necessary evil.
- Don’t give them a sales pitch. Never give customers a sales pitch unless they’re calling your sales department. When customers call for customer service or technical support, they are hardly in a mood for a sales pitch. If you sell anything, you’re in danger of losing the customer, so you certainly should not ask customers to shell out more money to fix problems that they perceive as the company’s fault. And don’t even think about off ering more free defective products as a token of your appreciation for their business.
- Use operating procedures, not scripts. You’ve probably called at least a few companies and been sure the representative is reading a script—it’s annoying and certainly not personal. Have standard operating procedures for common things, like cancellations and product returns, to ensure the job is done properly, but never ask or train your representatives to read from a script.
- Use operators. Use people, not PBX systems (the push 1 for sales, 2 for billing). Make it so the operator can answer basic questions (like How do I sign up?), collect information about problems, assign a ticket number or reference ID, and find an available representative to take the call. If you must use a PBX system, keep it to one level with three or four options, as well as an option to be connected immediately to an operator.
- Use a callback system. A few companies have a callback system by which they off er the option of calling you back at a set time rather than making you wait on hold. The first time I encountered one of these systems, I hesitated, thinking I might lose my place in the queue, but it really worked, and I’ve been a believer ever since.
- Keep customers in the loop. Customers should never have to ask what you are doing. Let them know what’s happening as you’re doing things like looking up their account or researching an issue. Extending this concept, you can post information about outages right on your Web site, so people don’t have to call to figure out what’s happening. Be honest: Tell them if there’s a problem and what’s causing it, when service will be restored, and what you’re doing to prevent it from happening again.
- Make customers feel important. Train your employees to make customers feel important. If a customer makes a suggestion, the representative should note it and let the customer know he’s noted it. Don’t hesitate to do things like give credits or say things like “because you’re a valued customer, we can do this for you.” Customers are usually frustrated when they call customer service or support, so try to make them feel good.
- Follow up. The biggest difference between acceptable and great customer service is how often and how well the customer-service department follows up on requests. Give customers a call or send them an e-mail with the result of their complaint or request. If a customer calls with a problem and you believe it’s resolved, call or send an e-mail to ask if the issue has been resolved to their satisfaction.
The irony of customer service is that at an intuitive level, most people know that it largely determines a company’s reputation, but companies spend less money on it than sales and marketing. The double irony of customer service is that nothing I’ve listed is particularly expensive. Now you know what to do, how to do it, and how cheap it is to do, so you have absolutely no excuses for poor customer service.
And the next time I fly to London or Las Vegas, I’m going to give Sir Richard’s airline a shot especially because there’s WiFi in some of his planes.
Sunday, December 7, 2008
This was the DII championships and Winona St. were huge favorites that hadn't even lost a game in forever..Barton comes back to win the national championship, down 7 with 45 seconds to play. The win ended Winona State's 50+ game win streak, dating back to the '05-'06 season. This is probably the best ending to a basketball game that I have ever seen....
Thanks to... internet.
Did you ever realize that the letters, A B C D do not appear in the spellings of the numerical 1 to 99 !!
D appears first in Hundred.
A appears first in Thousand.
B appears first in Billion.
C appears first in Crore
Everyone must wait for his turn and his share of success !!
From Amitabh Bachchans Blog.
This is my 75th post.
Saturday, December 6, 2008
Naming a starWhat better gift could you give someone than the symbol of the first Christmas -- a star? Various companies claim you can name a star for between $20 and $150. These companies will send you a certificate with the name and location of "your star" and promise that your star's name will be in a star registry.
Here's the problem: Stars are named by the International Astronomical Union -- and they aren't selling. Names for stars (and most are given numbers) are assigned according to the internationally accepted rules of the IAU. Anyone else who claims to be able to name stars has no more legal standing than your neighbor's Rottweiler. When they say your star is going into a "registry," they mean whatever registry they made up -- not the official catalog that is kept by the IAU and used by all astronomers.
According to the IAU's Web site, "such 'names' have no formal or official validity whatever. Like true love and many of the other best things in human life, the beauty of the night sky is not for sale, but is free for all to enjoy."
If you want to give someone a star, save yourself some money: Go to the closest planetarium, pick a star you think is pretty and ask the astronomer for the coordinates. Then go home and make your own certificate on your own computer.
Fake charitiesIs that sound holiday carolers at your door? No. It's kids selling magazines to support a local scam artist -- oops, they meant to say charity.
Many charities will come knocking, calling or mailing you for donations because during the holidays, people remember that part of being human is helping out those less fortunate. Unfortunately, many of those so-called charities are fakes.
According to the Federal Trade Commission, many of the calls you get this year will be from scam artists. The FTC has a checklist of warning signs to help you steer clear of charity scams. Your best bet is to not make any quick decisions, ask for information in writing and research the charity before cutting any checks.
Spam solicitationsNever buy anything from an unsolicited e-mail. No matter how good a deal you think you are getting, it is not worth the risk of losing your money or giving any of your information to a possible scam artist. By responding to these e-mails, you are begging to receive so much spam as to make your inbox unusable, because this lets the spammers know that you have a working e-mail address. You are also proclaiming yourself easily fooled and a great target for any number of Internet scams -- such as identity theft.
It is unfortunate that spam scams have become so prevalent that they are virtually indistinguishable from legitimate advertisers -- and there are legitimate advertisers out there. But as this is the current reality, don't take the risk.
Online auction scams"Let the buyer beware" takes on a severe meaning when applied to online auctions. Accept the fact that you are dealing with a nameless, faceless salesperson that could disappear at any time.
Bid wisely and pay for items using your credit card, if not PayPal, so you can cancel payment if you don't receive your merchandise -- or if you receive that tea set you were bidding on only to discover that it is dollhouse-sized.
The high-pressure salePerhaps the most annoying scam is the legal one: the high-pressure sale. It can happen anywhere -- the mall, the car lot, over the phone and even in the salon. You've been through it before: "No, really, you have to have this mousse so your hair will sit correctly. I'll just add it onto your bill," or "We have only two of these carrot juicers left. After these are gone, I won't have any more," and "This is a special price just for you, so take it or leave it because I am just about to close up shop."
Rest assured, there are lots of carrot juicers in the world, and if one person is willing to give you a "good deal" on it, someone else will too. Go home, research the product and prices online, and save yourself from paying too much.
Tuesday, December 2, 2008
Abraham Lincoln 's Letter to His Son's Teacher
He will have to learn, I know, that all men are not just, all men are not true. But teach him also that for every scoundrel there is a hero; that for every selfish Politician,there is a dedicated leader... Teach him for every enemy there is a friend,
Steer him away from envy, if you can, teach him the secret of quiet laughter.
Let him learn early that the bullies are the easiest to lick... Teach him, if you can, the wonder of books... But also give him quiet time to ponder the eternal mystery of birds in the sky, bees in the sun, and the flowers on a green hillside.
In the school teach him it is far honorable to fail than to cheat... Teach him to have faith in his own ideas, even if everyone tells him they are wrong... Teach him to be gentle with gentle people, and tough with the tough.
Try to give my son the strength not to follow the crowd when everyone is getting on the band wagon... Teach him to listen to all men... but teach him also to filter all he hears on a screen of truth, and take only the good that comes through.
Teach him if you can, how to laugh when he is sad... Teach him there is no shame in tears, Teach him to scoff at cynics and to beware of too much sweetness... Teach him to sell his brawn and brain to the highest bidders but never to put a price-tagon his heart and soul.
Teach him to close his ears to a howling mob and to stand and fight if he thinks he's right. Treat him gently,but do not cuddle him, because only the test of fire makes fine steel.
Let him have the courage to be impatient... let him have the patience to be brave. Teach him always to have sublime faith in himself, because then he will have sublime faith in mankind.
This is a big order, but see what you can do... He is such a fine fellow, my son!
Friday, November 28, 2008
A new mall called Total in Madivala....
We paid like Rs 600/- for a Rs 2,000/- item. Not bad.... Not sure about the electricity or the gas saving,as we are almost paying the same for both.
We are using it for more than a year now.
The idea was to have non oil rotis and reduce weight. Target was 10 kilos in a year!
But due to certain factors, eventually have gained weight over last 1 year!
Watchout for number of rotis that gets consumed, and plan well.
How does it work?
You need not roll rotis.
Make a ball of kneeded atta.
Keep it in center of the two round hard tava handles of roti maker, and press hard....
Voila, you get good rotis.
To have soft rotis after making, even hot, store the cooked one's in a towel inside a hot pack. Works!
Do not have the roti kneeded atta, dry. Let it be bit soggy.
Related post ... Why I Bought an Electric Roti Maker....When Everyone Asked Me Not To.
Saturday, November 22, 2008
Though some feel they deserve it, it is a lesson how things can go horribly wrong in life by taking the easy route. They were hooked on to oil & went crazy to ensure it. It is like a teenager transfixed by a beautiful lass, little realizing the life's tough lessons that will soon follow.
Bush's presidency were eight lost years. The distant thunder was unmistakable. A rising China, having many eating out of their hands. Son of a gun, Putin entrenching his hold in Russia. Quagmire in Afghanistan & Iraq!
But they will rise. Obama is even Palling with McCain now! Al Gore working for energy independence. In fact, they have it all & Bush years will be an aberration. They attract the best & give them the space to achieve. R & D will again make them reach beyond our stars.
Obama has the making of a great President. When you have such a low base to start with, the success will be tougher but remarkable.
How one longs for a similar approach in a land called India! The sooner, the better! We deserve more!
India is the best still, and see how good we would be in 2009!
Tuesday, November 11, 2008
I have had many scenarios to work upon...
Kids don like some stuff, you have to plan it well...
You should use to mind to get the benefits...
Money (matter) comes along.
I think people understand that!
Saturday, November 1, 2008
After studies she did work outside home for sometime....
She is so cool person. One day her mom found about her love interest in the place she was working! Marching orders were given the same day, back to home! Not sure about the truth, but heard from my mom, who heard it from her mom itself.... Women cannot keep secrets don't they!
Her parents, married her off to someone know to the family, people with hidden richness?
The guy is like 9 years elder to her, and they are struggling to have a kid. Both a medically fit, and something is not coming out right! One day there would be light at the end of tunnel!
May God bless them with a kid!
I pray for them!
Wednesday, October 15, 2008
Horror gripped the heart of a World War-I soldier, as he saw his lifelong friend fall in battle. The soldier asked his if he could go out to bring his fallen comrade back.
"You can go," said the Lieutenant, "but don't think it will be worth it .Your friend is probably dead and you may throw your life away."
The Lieutenant's words didn't matter, and the soldier went anyway.
Miraculously, he managed to reach his friend, hoisted him onto his shoulder and brought him back to their company's trench.
The officer checked the wounded soldier, and then looked kindly at his friend.
"I told you it wouldn't be worth it," he said. "Your friend is dead and you are mortally wounded."
"It was worth it, Sir," said the soldier.
"What do you mean by worth it?" responded the Lieutenant." Your friend is Dead."
"Yes Sir," the soldier answered, "but it was worth it because when I got to him, he was still alive and I had the satisfaction of hearing him say.......
"Buddy...I knew you would come."
Monday, September 1, 2008
Thursday, August 14, 2008
Monday, August 11, 2008
He is from Pune, and has good support from all.
First Individual Gold for India in the games history. Congratulations!
August 11th, 2008 is a memorable day!
Friday, August 8, 2008
The Link is :
Only on medical and family reason, certain benefits are given to abort.
There are many families who yearn for kids, but end up not getting their own, but adopt.
What can law do to kids, who are still born, yet to be born?
I am looking at various newsgroups, sites on web etc. and only decision learned are making is dont carry the burden along.
But life is a life.
My uncles kid was diagnosed during the 26th week, to have a skipped heart beat. Malformed heart. No abortion was allowed. My uncle even contemplated to go abroad, to Europe, where laws were easy in the abortion way. But still my cousin was made to be born, blind, quadriplegic, heart sort of half protruding out and died when he was 18. My uncle and aunt didn't have the energy and tears when he passed away!
When I posted on cheering the womanhood, article, I wanted to post this as well!
Mum and Dad were watching TV when Mum said, 'I'm tired, and it's getting late. I think I'll go to bed.'
She went to the kitchen to make sandwiches for the next day's lunches.. Rinsed out the popcorn bowls, took meat out of the freezer for supper the following evening, checked the cereal box levels, filled the sugar container, put spoons and bowls on the table and started the coffee pot for brewing the next morning.
She then put some wet clothes in the dryer, put a load of clothes into the washer, ironed a shirt and secured a loose button. She picked up the game pieces left on the table, put the phone back on the charger and put the telephone book into the drawer.
She watered the plants, emptied a wastebasket and hung up a towel to dry. She yawned and stretched and headed for the bedroom.
She stopped by the desk and wrote a note to the teacher, counted out some cash for the excursion and pulled a text book out from hiding under the chair.
She signed a birthday card for a friend, addressed and stamped the envelope and wrote a quick note for the grocery store. She put both near her bag.
Mum then washed her face with 3 in 1 cleanser, put on her Night Solution & age fighting moisturizer, brushed and flossed her teeth and filed her nails.
Dad called out, 'I thought you were going to bed.' 'I'm on my way,' she said. She put some water into the dog's dish and put the cat outside, then made sure the doors were locked and the patio light was on.
She looked in on each of the kids and turned out their bedside lamps and radios, hung up a shirt, threw some dirty socks into the basket, and had a brief conversation with the one up still doing homework.
In her own room, she set the alarm; laid out clothing for the next day, straightened up the shoe rack.
She added three things to her 6 most important things to do list. She said her prayers, and visualized the accomplishment of her goals.
About that time, Dad turned off the TV and announced to no one in particular. 'I'm going to bed.' And he did...without another thought.
Anything extraordinary here?
Wonder why women live longer...? 'CAUSE THEY ARE MADE FOR THE LONG HAUL...... (and we can't die sooner, we still have things to do!!!!)
Send this to five phenomenal women today...they' ll love you for it! Forward this to as many men as you can so that they know why women are so special ??
..whether a housewife or a working woman, every woman is special in her own way..
if U men agree, hand on heart, that women are special, just respect them as they are ...and their individualism and independence.
Cheers to womankind!
Saturday, July 19, 2008
All the punters, and I am told by Kotak the D Company guys have moved out.
Petrol related has made money.
Now is the time for clothers and FMCGs.
Dont think of buying 2.46 crore houses, reduce to 2.35 crores, you know what I mean?
Monday, July 14, 2008
1) Complete works of Plato: http://www.ac- nice.fr/philo/ textes/Plato- Works/Plato- Works.htm
2) Philosophers and their works: http://academic. cengage.com/ cengage/discipli nesolutions. do?solId= 2270&page=discipline
3) The perspectives of Nietzsche: http://www.pitt. edu/~wbcurry/ nietzsche. html
4) The world as I see it, An Essay by Einstein: http://www.aip. org/history/ einstein/ essay.htm
5) Squashed Philosophers: http://www.btintern et.com/~glynhugh es/squashed/
Friday, June 13, 2008
1. All men are extremely busy.
2. Although they are so busy, they still have time for women.
3. Although they have time for women, they don't really care for them.
4. Although they don't really care for them, they always have one around.
5. Although they always have one around them, they always try their luck with others.
6. Although they try their luck with others, they get really pissed off if the first woman leaves them.
7. Although the woman leaves them they still don't learn from their mistakes and still try their luck with others.
1. The most important thing for a woman is financial security.
2. Although this is so important, they still go out and buy expensive clothes and stuff.
3. Although they always buy expensive clothes, they say they never have something to wear.
4. Although they never have something to wear, they always dress beautifully.
5. Although they always dress beautifully, their clothes are always just 'an old rag'.
6. Although their clothes are always 'just an old rag', they still expect you to compliment them.
7. Although they expect you to compliment them, when you do, they don't believe you.
Tuesday, June 10, 2008
1. Your Curriculum Vitae should enable the person screening a pile of them to quickly ascertain the salient points that will decide whether you are a potential candidate.
2. At the same time, it should also contain the detail that will interest an interviewer. To fulfil these attributes, it must be easy to read.
The standard way to layout a Curriculum Vitae is as follows:
1. Start with your personal details: name, address, phone numbers and email address.
2. Continue with your educational qualifications, professional qualifications and skills including software and methods.
3. Follow this with your experience in reverse chronological order. List employers, dates and your title. Describe the skills and methods you used and your achievements.
4. It is vital that you are conscious of the skills and experience required by the position for which you are applying and weave your own experience of them into your narrative.
5. End with interests and hobbies but be careful: candidates with a consuming hobby that could interfere with the business day, might be avoided.
6. Many recruiters advocate that your Curriculum Vitae fit onto two pages but don't feel constrained by this if you genuinely need more space to relate your key skills and experience where they coincide with the requirements of the position for which you are applying.
It is essential that your Curriculum Vitae clearly demonstrate your suitability for the position. So, consider producing a separate CV for each application that directly addresses a match between the skills and experience required and offered. The overall content may be the same but you could put your most relevant skills and experience first.
Your CV may only have a few seconds to impress the scanner before being relegated to the failed pile - also called the bin. So it is of paramount importance that your Curriculum Vitae can be easily and quickly read. Achieve this by following some simple guidelines:
1. When word processing your Curriculum Vitae, save it in Rich Text Format (RTF) to ensure that someone without your word-processing software can easily open and read it. PDF documents can also be read by anyone who has the ubiquitous and free Adobe Acrobat Reader but remember that readers will not be able to edit your Curriculum Vitae, which may or may not be desirable.
2. Use black ink printed on a quality bond paper.
3. Your Curriculum Vitae must be easy to read fast. You can achieve this by the use of wide margins so that each line of text has no more than about 70 characters. Think about newspapers that print in quite narrow columns that can be read by scanning the eye down rather than from side to side. Conversely, narrow margins with wide lines mean that the eye struggles to move to the next correct line when the distance from the right side back to the left is too far. Try top and bottom margins of about ¾ inch or 20 mm with left and right margins of 1¼ inches or 33 mm.
4. Although san serif type faces such as Arial have a clean modern look, it is actually easier to read serif faces such as Times New Roman, Palatino or Perpetua because the little feet or serifs on each character form an invisible line for the eye to follow. Because Times is so overused, you may prefer to stand out by using Palatino or Perpetua. Whichever you choose, stick with one font throughout. The only other layout that looks pleasing and that you will see used in many newspapers and magazines is to use a sans serif face for all heads and subheads and a serif face for everything else.
5. Don't mix lots of font sizes. Either use one size throughout - 11 point is a good choice - or use a font one point larger for heads and subheads.
6. A word-processor is not a typewriter, so don't use the space bar to align text. Set proper stops instead. This will also make it easy if a recruiter needs to amend your Curriculum Vitae to a standard house style because stops can easily be adjusted whereas unnecessary spaces take ages to remove.
7. Don't use underlining or ALL CAPITALS. They are old-fashioned, look like shouting and belong to the typewriter age when they were the only way to highlight text. Instead, use bold, italic or bold italic but do so sparingly.
8. Above all, leave plenty of white space. Firstly, it makes your Curriculum Vitae easier to read. Secondly, it gives the interviewer room to write notes.
Monday, June 9, 2008
Saturday, June 7, 2008
Tuesday, June 3, 2008
Saturday, May 31, 2008
Dr. Phil gave this test on Oprah. Some folks pay a lot of money to find this stuff out. Read on, this is very interesting!
Here's something that you may find interesting ...psychological profile.
This is a real test given by the Human Relations Dept. at many of the major corporations today. It helps them get better insight concerning their employees and prospective employees.
It's only 10 simple questions, so ... grab a pencil and paper, keeping track of your letter answers.
Ready?? Be Honest!
1. When do you feel your best?
a) in the morning
b) during the afternoon & and early evening
c) late at night
2. You usually walk
a) fairly fast, with long steps
b) fairly fast, with little steps
c) less fast head up, looking the world in the face
d) less fast, head down
e) very slowly
3. When talking to people you
a) stand with your arms folded
b) have your hands clasped
c) have one or both your hands on your hips
d) touch or push the person to whom you are talking
e) play with your ear, touch your chin, or smooth your hair
4. When relaxing, you sit with
a) your knees bent with your legs neatly side by side
b) your legs crossed
c) your legs stretched out or straight
d) one leg curled under you
5. When something really amuses you, you react with
a) a big, appreciative laugh
b) a laugh, but not a loud one
c) a quiet chuckle
d) a sheepish smile
6. When you go to a party or social gathering
a) make a loud entrance so everyone notices you
b) make a quiet entrance, looking around for someone you know
c) make the quietest entrance, trying to stay unnoticed
7. You're working very hard, concentrating hard, and you're interrupted; do you ...
a) welcome the break
b) feel extremely irritated
c) vary between these two extremes
8. Which of the following colors do you like most?
a) Red or orange
c) yellow or light blue
e) dark blue or purple
g) brown or gray
9. When you are in bed at night, in those last few moments before going to sleep, you lie
a) stretched out on your back
b) stretched out face down on your stomach
c) on your side, slightly curled
d) with your head on one arm
e) with your head under the covers
10. You often dream that you are
b) fighting or struggling
c) searching for something or somebody
d) flying or floating
e) you usually have dreamless sleep
f) your dreams are always pleasant
1. (a) 2 (b) 4 (c) 6
2. (a) 6 (b) 4 (c) 7 (d) 2 (e) 1
3. (a) 4 (b) 2 (c) 5 (d) 7 (e) 6
4. (a) 4 (b) 6 (c) 2 (d) 1
5. (a) 6 (b) 4 (c) 3 (d) 5 (e) 2
6. (a) 6 (b) 4 (c) 2
7. (a) 6 (b) 2 (c) 4
8. (a) 6 (b) 7 (c) 5 (d) 4 (e) 3 (f) 2 (g) 1
9. (a) 7 (b) 6 (c) 4 (d) 2 (e) 1
10. (a) 4 (b) 2 (c) 3 (d) 5 (e) 6 (f) 1
Now add up the total number of points.
OVER 60 POINTS: Others see you as someone the should "handle with care". You're seen as vain, self-centered, and who is extremely dominant. Others may admire you, wishing they could be more like you, but don't always trust you, hesitating to become too deeply involved with you.
51 TO 60 POINTS: Others see you as an exciting, highly volatile, rather impulsive personality; a natural leader, who's quick to make decisions, though not always the right ones. They see you as bold and adventuresome, someone who will try anything once; someone who takes chances and enjoys an adventure. They enjoy being in your company because of the excitement your radiate.
41 TO 50 POINTS: Others see you as fresh, lively, charming, amusing, practical, and always interesting; someone who's constantly in the center of attention, but sufficiently well-balanced not to let it go to their head. They also see you as kind, considerate, and understanding; someone who'll always cheer them up and help them out.
31 TO 40 POINTS: Others see you as sensible, cautious, careful & practical. They see you as clever, gifted, or talented, but modest. Not a person who makes friends too quickly or easily, but someone who's extremely loyal to friends you do make and who expect the same loyalty in return. Those who really get to know you realize it takes a lot to shake your trust in your friends, but equally that it takes you a long time to get over it if that trust is ever broken.
21 TO 30 POINTS: Your friends see you as painstaking and fussy. They see you as very cautious, extremely careful, a slow and steady plodder. It'd really surprise them if you ever did something impulsively or on the spur of the moment, expecting you to examine everything carefully from every angle and then, usually decide against it. They think this reaction is caused partly by your careful nature.
Friday, May 30, 2008
Blogging can be a fun way to express your thoughts on anything you want from music to movies. But it's important to remember that information that is on the Internet can be read by anyone - including strangers. Follow these tips to keep yourself safe:
source: Lydia Seabol, The Tuscaloosa News, Alabama
Thursday, May 29, 2008
Market is equally divided between those who are seeing further upside and between those who are expecting a substantial correction in near term.
The reasons for a deeper correction/profit booking in Crude Oil are numerous.
There are many reasons to assume that market is overreacting to Oil bullish factors. What is being ignored is the fact that Commodity business is a cyclical one. Higher Crude Oil prices (or any other commodity) are self defeating as it directly translates into a reduction in demand as the consumers start cutting down on consumption or switches to cheaper alternative. Arjun Murti of Goldman Sachs who has to his credit many doomsday prophecies (including the recent Crude at $ 200 one) himself drives in a Hybrid car.
Many banks and investment firms have come out to defend the rise in oil prices, saying that it is based on fundamentals and that prices could rise much further. Analysts like Arjun Murti, Pickens, Guppy etc. and market movers like Goldman Sachs, UBS are constantly raising the projection levels in prices, thus sending the prices over the roof. While they go on saying this and prices continues to move upward, open interest in crude futures contracts has been moving steadily downward since a high of 1.58 million last July to 1.36 million now.
But aren't there fundamental reasons for this rise in oil prices? In some ways yes, demand from China and India is increasing, but at a slower pace than oil has gone up. The chief market strategist for one of the world's leading oil industry banks, David Kelly, of J.P. Morgan Funds, recently admitted something telling to the Washington Post, "One of the things I think is very important to realize is that the growth in the world oil consumption is not that strong." One of the stories used to support the oil futures speculators is the allegation that China 's oil import thirst is exploding out of control, driving shortages in the supply-demand equilibrium. The facts do not support the China demand thesis however. The US Government's Energy Information Administration (EIA) in its most recent monthly Short Term Energy Outlook report, concluded that US oil demand is expected to decline by 190,000 b/d in 2008. That is mainly owing to the deepening economic recession. Chinese consumption, the EIA says, far from exploding, is expected to rise this year by only 400,000 barrels a day. That is hardly the "surging oil demand" blamed on China in the media. Last year China imported 3.2 million barrels per day, and its estimated usage was around 7 million b/d total. The US , by contrast, consumes around 20.7 million b/d. That means the key oil consuming nation, the USA, is experiencing a significant drop in demand. China, which consumes only a third of the oil the US does, will see a minor rise in import demand compared with the total daily world oil output of some 84 million barrels, less than half of a percent of the total demand. The Organization of the Petroleum Exporting Countries (OPEC) has its 2008 global oil demand growth forecast unchanged at 1.2 mm bpd, as slowing economic growth in the industrialised world is offset by slightly growing consumption in developing nations. OPEC predicts global oil demand in 2008 will average 87 million bpd -- largely unchanged from its previous estimate. Demand from China , the Middle East , India , and Latin America -- is forecast to be stronger but the EU and North American demand will be lower.
Not only is there no supply crisis to justify such a price bubble. There are several giant new oil fields due to begin production over the course of 2008 to further add to supply.
The world's single largest oil producer, Saudi Arabia is finalizing plans to boost drilling activity by a third and increase investments by 40 %. Saudi Aramco's plan, which runs from 2009 to 2013, is expected to be approved by the company's board and the Oil Ministry this month. The Kingdom is in the midst of a $ 50 billion oil production expansion plan to meet growing demand in Asia and other emerging markets. The Kingdom is expected to boost its pumping capacity to a total of 12.5 mm bpd by next year, up about 11 % from current capacity of 11.3 mm bpd. In April this year Saudi Arabia 's Khursaniyah oilfield began pumping and will soon add another 500,000 bpd to world oil supply of high grade Arabian Light crude. As well, another Saudi expansion project, the Khurais oilfield development, is the largest of Saudi Aramco projects that will boost the production capacity of Saudi oilfields from 11.3 million bpd to 12.5 million bpd by 2009. Khurais is planned to add another 1.2 million bpd of high-quality Arabian light crude to Saudi Arabia 's export capacity.
Brazil 's Petrobras is in the early phase of exploiting what it estimates are newly confirmed oil reserves offshore in its Tupi field that could be as great or greater than the North Sea . Petrobras, says the new ultra-deep Tupi field could hold as much as 8 billion barrels of recoverable light crude. When online in a few years it is expected to put Brazil among the world's "top 10" oil producers, between those of Nigeria and those of Venezuela .
In the United States, aside from rumors that the big oil companies have been deliberately sitting on vast new reserves in Alaska for fear that the prices of recent years would plunge on over-supply, the US Geological Survey (USGS) recently issued a report that confirmed major new oil reserves in an area called the Bakken, which stretches across North Dakota, Montana and south-eastern Saskatchewan. The USGS estimates up to 3.65 billion barrels of oil in the Bakken. These are just several confirmations of large new oil reserves to be exploited. Iraq , where the Anglo-American Big Four oil majors are salivating to get their hands on the unexplored fields, is believed to hold oil reserves second only to Saudi Arabia . Much of the world has yet to be explored for oil. At prices above $60 a barrel huge new potentials become economic. The major problem faced by Big Oil is not finding replacement oil but keeping the lid on world oil finds in order to maintain present exorbitant prices. Here they have some help from Wall Street banks and the two major oil trade exchanges—NYMEX and London-Atlanta's ICE and ICE Futures.
Moreover, the argument that Crude Oil is tracking a weaker dollar doesn't hold true anymore. Euro has corrected sharply from its high of 1.6018 against the dollar. Signs of slowdown are being identified in Eurozone as well and ECB's Trichet has come under pressure to review his tight monetary policy. On the other hand recently released US economic indicators and have been largely mixed and point towards relative stabilization of Housing and labor market. Moreover with commodity prices going over the roof, US Federal Reserve may soon return to the policy of Inflation targeting. Interest-rate futures show the Federal Reserve may start to raise U.S. borrowing costs by the end of the year as the economy recovers and inflation accelerates. Earlier, seven interest-rate cuts by the Fed since September sent the dollar to an all-time low against the euro in April, boosting gold and other commodities.
Moreover, Crude Oil being a political (and strategic) commodity, we may very well see intervention from US on the issue of high prices. Entire global economy, especially that of US is under strong pressure due to Crude Oil induced inflation. Recently, the US House of Representatives overwhelmingly approved legislation allowing the Justice Department to sue OPEC members for limiting oil supplies and working together to set crude price. Already, President Bush in his recent trip to Gulf has pressurised Saudi Arabia, the most influential OPEC member to increase the Crude Oil production by 300,000 million barrels per day. Also, if recent indications are to be believed, U.S. Government is soon expected to force regulators to raise margin requirements under current market conditions, specifically with respect to the oil markets. This could have a dramatic downward effect on prices. (Remember silver and the Hunt Brothers in 1980.) In April 2008, U.S. Sen. Byron Dorgan, a North Dakota Democrat, told Congress, "There is an orgy of speculation in futures markets. This is a 24-hour casino with unbelievable speculation." He and others in Congress have been raising the idea of changing margin requirements that traders must pay up front in order to engage in oil speculation. Dorgan said stock speculation requires a 50% margin, but commodities like oil demand a much lower threshold, just 5% or 7%.
No doubt, Crude Oil, being in limited supply, is fundamentally strongest commodity around. But the way the recent spike has pushed the prices of the liquid gold has raised many an eyebrow and in coming days we may expect a substantial correction. Though a break below $100 is certainly not anticipated and too far fetched, a correction to the tune of $ 20 from current levels cannot be ruled out. However, traders should refrain from taking a short position arbitrarily and should wait for the confirming trend. Like any other market analysts, I too have faith in the old adage "Market is always right" and "Trend is your friend".
Monday, May 12, 2008
Even I am in the same boat. But I am keeping myself in various activities.
I watched lots of english movies for which I never got time .
I joined gym as a workout.
My daily routine is set.I make break-fast.I make sure there is always varieties of option in food.My husband use to come daily for lunch.We do it together.
I give proper attention to my husband's and my diet.
I love reading. I am using US public-library facility to the fulliest.Knoelege never goes waste.
I keep busy myself doing cleaning and laundry work.So that everything is perfect at our home.It help in maintaining hygene also.
I do grocery shopping by planning.I helps my husband in making budget.I uses lots of coupon.I always keep an eye on hot Deals.
In last,"kahan samay jata pata hi nahi chalta".
Sunday, May 11, 2008
Tuesday, May 6, 2008
Friday, May 2, 2008
2 egg whites
slice of whole wheat toast
Fiber One bar
celery with peanut butter
breaded and baked fish (any kind you like) or chicken
peas or any kind of vegetable
protien shake (one scoop protien powder, nonfat milk, frozen fruit)
Also make sure you drink enough water. Drink one glass on nonfat skim milk a day or have it in a shake and then drink NOTHING but water. Take your weight and divide it by 2. The convert pounds to ounces. For example, if you weighed 150 lbs then divide by 2 = 75 lbs then convert to ounces - 75 ounces of water a day. Make sure to drink that much water every day.
Thursday, May 1, 2008
- Yes - all you have to do is, cut one meal everyday for 30 days.
- At times substitute dinner with just only fruits.
- Say no to milk products and cookies.
- Avoid meat products at any cost.
- Stay away from salty food.
- Walk briskly for 45 minutes.
- Climb stairs at work place.
- Drink a glass of water every 1 hour.
- Swim in good weather
- Try stomach cleansing pills every weekend - with doctors supervision
Tuesday, April 29, 2008
Friday, April 25, 2008
……… šμм 1 αšκε∂ мε………………
……… 2 ∂εšcгιвε мαšεlƒ ιπ ………..
……… 2 шΘг∂š. нε εχρεcτε∂…………
……… мε 2 απšшεг…………………
……… ∂ шΘг∂ …………………….
……… "τнε вεšτ"………………….
…….. .вμτ ι ∂ι∂π'τ απšшεг………….
……… ι jμšτ šιмρlγ šмιlε∂…………
……… π šαι∂……………………..
……… "πΘ cΘмραгιšΘπ"……………..
Friday, April 18, 2008
Sunday, April 13, 2008
Job Search Links
Starting to feel competition from several sites below but still the grandaddy and largest of all the online job sites also offering job search and career advice.
Owned by the Gannett Co., offers both print and online job search and advice services partnering with 150 newspapers as well as AOL and MSN.
Division of Internet giant Yahoo®, has huge job search site plus offers extensive tools and advice section for career and job search improvement.
This pay-for-performance site allows employers to post all jobs for free, PLUS pays job seekers referral fees of from $50 to $200 each for all candidates who are hired.
- Craig's List
Begun in the Bay Area, this job search site now in most cities across the US and overseas offers other resources as well.
Blog that discusses anything that has to do with work, from how to apply for jobs to how to climb the corporate ladder.
Online career resources site helping you help yourself in this competitive work environment.
- America's Job Bank
Job Search site co-sponsored by the US Department of Labor. Now called CareerOneStop.
Linking candidates to thousands of employers via free video resumes that can be uploaded and stored along with conventional resume.
Billed as a one-stop search engine for jobs, simply list your job preferences and get a slug of returns pulled from many other sites, including those listed here. No resume posting (visibility) here, though.
- About: Jobs & Careers
Owned by NY Times, no job postings, but one of the most extensive career, job search, interviewing and resume advice sections you'll find. Presided by expert 'guide', Alison Doyle .
Extensive job board, plus insider information on over 5,000+ companies and 70 industries, salary surveys, and 100+ education and career guides.
Employment-based media company with extensive classified job advertising plus integrated multimedia services including career and job search tools.
Thursday, April 10, 2008
It's half past 8 in the office but the lights are still on...
All or most specimens are??
Look closer... again all or most of them are bachelors...
And why are they sitting late? Working hard? No way!!!
This is the scene in most research centers and software companies and other off-shore offices.
Bachelors "Time-passing" during late hours in the office just bcoz they say they've nothing else to do...
"Working" (for the record only) late hours soon becomes part of the institute or company culture.
With bosses more than eager to provide support to those "working" late in the form of taxi vouchers, food vouchers and of course good feedback, (oh, he's a hard worker... goes home only to change..!!).
To hell with bosses who don't understand the difference between "sitting" late and "working" late!!!
Very soon, the boss start expecting all employees to put in extra working hours.
So, My dear Bachelors let me tell you, life changes when u get married and start having a family... office is no longer a priority, family is... and
For your boss, the earlier "hardworking" guy suddenly seems to become a "early leaver" even if u leave an hour after regular time... after doing the same amount of work.
People leaving on time after doing their tasks for the day are labeled as work-shirkers...
Girls who thankfully always (its changing nowadays... though) leave on time are labeled as "not up to it". All the while, the bachelors pat their own backs and carry on "working" not realizing that they r spoiling the work culture at their own place and never realize that they wuld have to regret at one point of time.
So what's the moral of the story??
Learn a foreign language...
Try a sport... TT, cricket.........
Importantly,get a girl friend or boy friend, take him/her around town...
* And for heaven's sake, net cafe rates have dropped to an all-time low (plus, no fire-walls) and try cooking for a change.
Take a tip from the Smirnoff ad: *"Life's calling, where are you??"*
Please pass on this message to all those colleagues and please do it before leaving time, don't stay back till midnight to forward this!!!
IT'S A TYPICAL ASIAN MENTALITY THAT WORKING FOR LONG HOURS MEANS VERY HARD WORKING & 100% COMMITMENT ETC.
PEOPLE WHO REGULARLY SIT LATE IN THE OFFICE DONT KNOW TO MANAGE THEIR TIME. SIMPLE !
'Love your job but don't love your company because you can't say when the company will stop to love you.'
Dr. Abdul kalam.
Friday, February 29, 2008
Here's to all my buddies who are married, getting married, and looking forward to getting married.....
The Secret to a Lasting Marriage: Embrace Imperfection
When I was a little girl, my mom liked to make breakfast food for dinner every now and then. And I remember one night in particular when she had made breakfast after a long, hard day at work.
On that evening so long ago, my mom placed a plate of eggs, sausage, and extremely burned toast in front of my dad. I remember waiting to see if anyone noticed! Yet, all my dad did was reached for his toast, smiled at my mom, and asked me how my day was at school.
I don't remember what I told him that night, but I do remember watching him smear butter and jelly on that toast and eat every bite! When I got up from the table that evening, I remember hearing my mom apologize to my dad for burning the toast. And I'll never forget what he said: "Baby, I love burned toast."
Later that night, I went to kiss Daddy good night and I asked him if he really liked his toast burned. He wrapped me in his arms and said,"Debbie, your mommy put in a hard day at work today and she's real tired. And besides, a little burnt toast never hurt anyone!"
In bed that night, I thought about that scene at dinner...and the kindness my daddy showed my mom. To this day, it's a cherished memory from my childhood that I'll never forget. And it's one that came to mind just recently when Jack and I sat down to eat dinner.
I had arrived home late...as usual...and decided we would have breakfast food for dinner. Some things never change, I suppose!
To my amazement, I found the ingredients I needed, and quickly began to cook eggs, turkey sausage, and buttered toast. Thinking I had things under control, I glanced through the mail for the day. It was only a few minutes later that I remembered that I had forgotten to take the toast out of the oven!
Now, had it been any other day -- and had we had more than two pieces of bread in the entire house -- I would have started all over. But it had been one of those days and I had just used up the last two pieces of bread. So burnt toast it was!
As I set the plate down in front of Jack, I waited for a comment about the toast. But all I got was a "Thank you!" I watched as he ate bite by bite, all the time waiting for some comment about the toast. But instead, all Jack said was, "Babe, this is great. Thanks for cooking tonight. I know you had a hard day."
As I took a bite of my charred toast that night, I thought about my mom and dad...how burnt toast hadn't been a deal-breaker for them. And I quietly thanked God for giving me a marriage where burnt toast wasn't a deal-breaker either!
You know, life is full of imperfect things...and imperfect people. I'm not the best housekeeper or cook. And you might be surprised to find out that Jack isn't the perfect husband! He likes to play his music too loud, he will always find a way to avoid yard work, and he watches far too many sports. Believe it or not, watching "Golf Academy" is not my idea of a great night at home!
But somehow in the past 37 years Jack and I have learned to accept the imperfections in each other. Over time, we have stopped trying to make each other in our own mold and have learned to celebrate our differences.You might say that we've learned to love each other for who we really are!
For example, I like to take my time, I'm a perfectionist, and I'm even-tempered. I tend to work too much and sleep too little. Jack, on the other hand, is disciplined, studious, an early riser, and is a marketer's dream consumer. I count pennies and Jack could care less! Where he is strong, I am weak, and vice versa.
And while you might say that Jack and I are opposites, we're also very much alike. I can look at him and tell you what he's thinking. I can predict his actions before he finalizes his plans. On the other hand, he knows whether I'm troubled or not the moment I enter a room.
We share the same goals. We love the same things. And we are still best friends. We've traveled through many valleys and enjoyed many mountaintops. And yet, at the same time, Jack and I must work every minute of every day to make this thing called "marriage" work!
What I've learned over the years is that learning to accept each other's faults - and choosing to celebrate each other's differences - is the one of the most important keys to creating a healthy, growing, and lasting marriage relationship.
Have a great day! May God bless your marriage.